The problems we are trying to solve
Healthcare is moving away from traditional communications systems – the extension, the bleep
Extension numbers and bleeps are inefficient
Staff members have used Whatsapp and other third-party apps to communicate faster – usage of Whatsapp is endemic
This poses a significant risk to the individual and organisation
High potential of data breaches
Reported cases of breaches and disciplinary action within the media
Pulse Health App is a FREE instant message communication platform designed for the NHS; available on iOS, Android, and Web Client (coming soon). GDPR compliant, fully encrypted to the latest data and cyber security standards, safe for patient identifiable data (PID) and integrated into NHSmail.
Communication amongst healthcare professionals is moving away from the traditional email, the extension number, and the archaic bleep system. Users require instant messaging. It is inefficient to log on to a computer and find a contact, bleep them, and await a call back. Doctors, nurses, managers, and all other employees within the healthcare sector are using mobile phones and instant messaging solutions such as Whatsapp to organise themselves.
The use of Whatsapp and other unauthorised third-party social media/instant message systems by healthcare professionals is endemic. This poses a significant risk to the individual, the organisation, the NHS, and the patient. Whilst the majority of these systems are encrypted; images can integrate with the cloud, messages can be accidently sent to personal contacts, and messages are not always anonymised to avoid data breaches.